{"id":1679,"date":"2026-07-08T10:37:34","date_gmt":"2026-07-08T08:37:34","guid":{"rendered":"https:\/\/www.belros.sk\/general-terms-and-conditions\/"},"modified":"2026-07-08T10:37:34","modified_gmt":"2026-07-08T08:37:34","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.belros.sk\/en\/general-terms-and-conditions\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"

The accommodation of clients (hereinafter also referred to as “Client” or “Guest”) at the hotel: BELROS Hotel**** located at Palack\u00e9ho Street 97\/21, 911 01 Tren\u010d\u00edn, Operator: Halimex, s.r.o. Company ID: 51 972 913 (hereinafter referred to as “Hotel<\/em><\/strong>” in the appropriate grammatical form) is governed by the applicable legal system of the Slovak Republic and these General Terms and Conditions, which also include the accommodation regulations (hereinafter also referred to as “GTC<\/em><\/strong>” or “Accommodation Regulations<\/em><\/strong>“). The accommodated guest accepts the Accommodation Regulations as a contractual condition of accommodation and is obliged to comply with its provisions. The Guest is obliged to familiarize themselves properly with these accommodation regulations, and their lack of knowledge shall have no effect on any resulting legal consequences. The Accommodation Regulations are, among other places, published at the Hotel’s premises (reception). <\/p>\n

1. General Terms and Conditions<\/strong><\/h2>\n

1.1. <\/strong>These General Terms and Conditions apply to contracts for the rental of hotel rooms for accommodation (“accommodation contracts”), contracts for the rental of conference rooms and Hotel premises for events, for conducting events, as well as for all additional services and deliveries provided by the Hotel for the Guest. Other business and contractual terms for the Guest shall only apply if they have been expressly agreed in writing in advance by the contracting parties and expressly agreed to take precedence over these GTC. <\/p>\n

1.2. <\/strong>An accommodation contract is created upon acceptance of the Guest’s request by the Hotel, whereby it depends on the Hotel’s free will whether to confirm the reservation in writing.<\/p>\n

1.3. <\/strong>The contracting parties are the Hotel and the Guest. In the case of an order by a third party, this person is jointly and severally liable with the Guest as a co-debtor to the Hotel for all obligations arising from the contract, unless it is proven to the Hotel that only the Guest assumes the obligations. <\/p>\n

1.4. <\/strong>Any subletting or further rental of rooms as well as their use for purposes other than accommodation or for purposes other than agreed in the accommodation contract requires the prior written consent of the Hotel. <\/p>\n

2. Terms and Conditions of Accommodation (Accommodation Regulations)<\/strong><\/h2>\n

2.1.<\/strong> The Hotel may only accommodate a Guest who is properly registered for accommodation. The Guest registers at the hotel reception immediately upon arrival. For registration, the Guest is obliged to present to the Hotel employee their identity card, passport, or other valid identity document in accordance with Act No. 253\/1998 Coll. on reporting the residence of citizens of the Slovak Republic in the population register of the Slovak Republic as amended and in accordance with Act No. 18\/2018 Coll. on the protection of personal data and on amendments to certain acts. <\/p>\n

2.2.<\/strong> Every Guest who is not a citizen of the Slovak Republic (hereinafter also referred to as “Foreigner”) is obliged, in accordance with Act No. 404\/2011 Coll. on the residence of foreigners as amended by subsequent legal regulations, to provide the required information upon arrival to the hotel reception employee, and the Guest is obliged to provide all required information truthfully and completely. <\/p>\n

2.3.<\/strong> The Hotel provides accommodated Guests with services to a reasonable extent as established by Decree of the Ministry of Economy of the Slovak Republic No. 277\/2008 Coll., which establishes classification criteria for accommodation facilities when classifying them into categories and classes. <\/p>\n

2.4.<\/strong> In exceptional cases, the Hotel may offer the Guest different accommodation than agreed, provided it does not differ substantially from the confirmed order.<\/p>\n

2.5.<\/strong> Unless otherwise agreed, the Guest has the reserved rooms available from 14:00 on the agreed day of arrival, however, this does not affect point 2.6. of this article. The Guest has no claim to earlier preparation of the reserved room, except in cases where the Hotel’s occupancy allows, it is possible to prepare the room for the Guest before 14:00 after prior agreement. <\/p>\n

2.6.<\/strong> The Hotel reserves the right to postpone the room preparation time to 15:00 if the Hotel’s occupancy does not allow the room to be prepared by 14:00. The Guest must be informed of the postponement of the accommodation time at least 24 hours in advance. <\/p>\n

2.7. <\/strong>The room must be vacated by the Guest no later than 10:00 on the agreed day of departure and returned to the Hotel. In case of late vacating of the room after 10:00, the Hotel has the right to charge the guest a fee of EUR 10.00\/hour for “late check-out”. <\/p>\n

2.8.<\/strong> A reserved room into which the Guest has not moved by 22:00 on the day of arrival may be given by the Hotel to another Guest. This does not apply if a later arrival was expressly agreed. <\/p>\n

3. Payment for Accommodation Provided<\/strong><\/h2>\n

3.1.<\/strong> The price list of services for temporary accommodation and other services is available for inspection at the Hotel reception.<\/p>\n

3.2.<\/strong> The Hotel is entitled to require from the Guest upon reservation an advance payment of up to 100% of the accommodation price. In the case of accommodation reservation, this is binding for the Hotel only from the day of payment of the advance payment to the Hotel’s account, unless otherwise agreed in writing. <\/p>\n

3.3.<\/strong> The Guest is obliged to pay the agreed contractual prices of the Hotel according to the Hotel’s price list for accommodation and other services used. This also applies to services and expenses of the Hotel to third parties that were caused by the Guest. The Guest is obliged, no later than on the day of the end of the stay, on the basis of the presented billing of accommodation and services or on the basis of the presented invoice together with the billing of advances received from the Guest, to pay the Hotel the price for accommodation and all services provided. <\/p>\n

3.4.<\/strong> If the Guest shortens the agreed stay at the Hotel, the Hotel has the right to charge the Guest the full amount of the agreed price for the entire length of the ordered stay.<\/p>\n

3.5.<\/strong> The agreed prices include the accommodation price, service charge, and the applicable value-added tax. If the period between the conclusion and performance of the contract exceeds 4 (four) months and the price generally charged by the Hotel for such services increases, the Hotel may increase the contractually agreed price proportionately, but by no more than ten percent. The Hotel may further change prices when the Guest subsequently wishes changes in the number of reserved rooms, Hotel services, or length of stay and the Hotel agrees to this. <\/p>\n

3.6.<\/strong> If the price for services provided exceeds EUR 300, the Guest is obliged, upon request by the Hotel reception staff, to pay the price for services provided so far immediately.<\/p>\n

3.7.<\/strong> The Hotel is entitled to bill the Guest for claims arising as due and payable and to demand immediate payment. In case of payment delay, the Hotel is entitled to demand default interest. The Hotel is entitled, by agreement with the Guest, to issue an invoice with a due date of maximum 14 days from issuance. <\/p>\n

3.8. <\/strong>The Guest is not entitled, without the written consent of the Hotel, to set off against the Hotel’s claim any due and\/or undue monetary claim.<\/p>\n

3.9.<\/strong> The Hotel accepts the following types of cards for payment: Visa, Visa Electron, MasterCard, MasterCard Electronic.<\/p>\n

3.10.<\/strong> The place of any performance and payment under these GTC is always the Hotel’s premises.<\/p>\n

4. Liability of the Hotel and Guest<\/strong><\/h2>\n

4.1.<\/strong> The Hotel is liable for damage caused to brought-in or deposited items according to the provisions of \u00a7 433 et seq. of Act No. 40\/1964 Coll. Civil Code as amended by subsequent legal regulations (hereinafter referred to as the “Civil Code”). <\/p>\n

4.2.<\/strong> The use of the in-room safe cannot be considered as acceptance of the item by the Hotel for safekeeping.<\/p>\n

4.3.<\/strong> The Hotel is not responsible for forgotten and lost items on the Hotel premises.<\/p>\n

4.4.<\/strong> The Hotel is not liable for any damage caused to the Guest outside the Hotel premises. For these purposes, the Hotel premises means the Hotel building and the fenced land belonging to it. <\/p>\n

4.5.<\/strong> The Hotel’s common areas are available to the Guest for receiving visitors. The Guest may receive visitors in the room only between 7:00 and 22:00 with the consent of the Hotel employee after registration in the Visitors’ Book. <\/p>\n

4.6.<\/strong> In case of illness or injury of the Guest, the Hotel will arrange for the provision of medical assistance or transport to the hospital.<\/p>\n

4.7.<\/strong> In the room or in the Hotel’s common areas, the Guest may not, without the consent of the Hotel management, move furniture, make modifications, or any interventions in the electrical network or other installations.<\/p>\n

4.8.<\/strong> On the Hotel premises, especially but not exclusively in the room, the Guest may not use their own electrical appliances with a power output exceeding 1000 Watts. This prohibition does not apply to charging batteries, electrical equipment used for work and\/or entertainment, such as laptops, tablets, mobile phones, etc. <\/p>\n

4.9.<\/strong> Before leaving the Hotel, the Guest is obliged to turn off the lights in the room and room accessories, close the water taps, lock the door, and return the electronic card to the reception. At the same time, before leaving the Hotel, the Guest is obliged to report consumption from the “mini bar”. If they fail to do so and consumption is subsequently discovered, it will be invoiced to the Guest according to the current price list. <\/p>\n

4.10.<\/strong> For safety reasons, it is not advisable to leave children under 10 years of age unattended by adults, either in the room or in other common areas of the Hotel except those designated for this purpose.<\/p>\n

4.11.<\/strong> For safety reasons, the Guest is not authorized to carry weapons and ammunition on the Hotel premises, or to otherwise store weapons and ammunition in a state allowing their immediate use.<\/p>\n

4.12.<\/strong> The Guest may not bring skis, snowboards, sleds, bicycles, and other similar movable items into the room or other areas not designated for this purpose.<\/p>\n

4.13.<\/strong> Between 22:00 and 7:00, the Guest must observe quiet hours. Quiet hours must not be disturbed by the use of any noise source exceeding the maximum permissible values for day and night time determined by the relevant applicable legal regulation. <\/p>\n

4.14.<\/strong> Smoking is permitted only in designated outdoor areas of the Hotel. Smoking is strictly prohibited in rooms. The use of any narcotic and psychotropic substances is strictly prohibited in the Hotel. <\/p>\n

4.15. <\/strong>The Guest is obliged to dispose of waste exclusively in designated containers.<\/p>\n

4.16.<\/strong> The Hotel is not liable for injuries during leisure programs of any kind, unless the Hotel acted with gross negligence or intentionally.<\/p>\n

4.17.<\/strong> Found items are forwarded only at the request of the accommodated Guest. Found items are stored at the Hotel for a maximum of six (6) months. After this period, items that have obvious value are handed over to the municipality. <\/p>\n

4.18.<\/strong> The Guest is liable for damage caused to the Hotel’s equipment or inventory according to the relevant applicable legal regulations. In case of damage or destruction of the Hotel’s property, the Hotel is entitled to compensation for damage in the acquisition value of the destroyed inventory. The value of the inventory is specified in a written list located at the reception. It is in the Guest’s interest to inquire about its contents in case of degradation or damage to the room equipment, and as a responsible representative, they are liable for damage caused by minors for whom they are responsible, as well as for damage caused by persons who are on the accommodation facility premises and whose stay was enabled by the Guest. <\/p>\n

4.19.<\/strong> In case of damage caused by the Guest to the Hotel’s property, the Guest is obliged to pay compensation for the damage incurred no later than on the day of the end of the stay at the Hotel when settling accommodation and services, or on the basis of an invoice. If the Guest refuses to pay for the damage incurred, the Hotel is entitled to charge the Guest a contractual penalty of 0.1% per day of the amount owed for each day of delay. Payment of the contractual penalty does not affect the Hotel’s right to compensation for damage caused. <\/p>\n

5. Withdrawal, Cancellation of Order, Cancellation<\/strong><\/h2>\n

5.1.<\/strong> If a deadline for free withdrawal from the contract has been agreed in writing between the Hotel and the Guest, the Guest may withdraw from the contract by that time without giving rise to any claims by the Hotel for any payments or claims for compensation for damage to the Hotel. The Guest’s right of withdrawal expires if they do not exercise their right of withdrawal in writing to the Hotel by the agreed deadline. <\/p>\n

5.2. <\/strong>Cancellation terms for cancellation of a stay or event by the Guest, unless both parties agree otherwise, are as follows:<\/p>\n

    \n
  1. a)<\/strong> individual clients:
    \nStays reserved by individual clients:<\/li>\n<\/ol>\n